We have a 30-day exchange policy, which means you have 30 days after receiving your item to request a replacement or exchange. Unfortunately we do not offer refunds for change of mind,.
To be eligible for an exchange . You’ll need to provide a photo of the item, details of the reason for exchange and the receipt or proof of purchase. Replacement or exchange applies to damaged or defective goods. Exchanges do not apply to change of mind purchases.
To request an exchange you can contact us at
Ness@handmadebyness.com If your request is accepted, we’ll send you a confirmation email detailing the exchange process.
You can always contact us for any replacement question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-exchangeable items
Certain types of items can not be Exchanged. Please get in touch if you have questions or concerns about your specific item.